Spectrum cable customers who use a streaming device to access their cable channels on additional TVs have one less option, at least for now.
The Charter-owned cable company’s deal with Roku, one of the most popular streaming devices on the market, expired on December 11, 2020, so the free Spectrum TV app is no longer available in the Roku store.
Hopefully this is a temporary issue, similar to the fairly common outages caused by disputes between cable companies and TV stations and networks.
A Spectrum spokesperson told us, regarding the expiration of the contract: “Roku is an important partner and we hope that we will reach an agreement soon.”
In the meantime, what does this mean for Spectrum customers who use the app on Roku? Here’s what we know:
▪ New users — anyone who hasn’t yet downloaded or installed the Spectrum app on their Roku device before December 12 — can’t get the app.
▪ If you were using the app before December 12 and still have it on your Roku, you should be fine, as long as you don’t delete it.
But, if you accidentally delete it, there is still hope.
▪ Spectrum tells us that if you had already “downloaded, installed and streamed” the app before January 15, 2021, you can restore the app by contacting a Charter representative (Spectrum customer service is at 833-267-6094) .
▪ Likewise, if you downloaded the app before then, but never used it to stream content, the app will not work.
Many app customers were alerted to the issue when they saw a warning about the app being removed when using Roku to watch Spectrum:
“Do not remove Spectrum TV from Roku: We hope you enjoy Spectrum TV. Please note that if you remove this app, you will not be able to reinstall it from the Roku Channel Store. For more information, please visit spectrum.net/roku.”
The Spectrum app is still available for those streaming via Apple TV, Samsung Smart TV, or Xbox, or those using a smartphone or tablet.
The app has been popular with Spectrum customers because it lets them see the channels they pay for in their existing cable package, but on TVs not directly connected to a set-top box.
The app is free for paying Spectrum Cable customers.
This story was originally published January 20, 2021 7:00 a.m.