Roku Owners Lose Spectrum TV App (Again)

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TV Answer Man, I can’t connect to my Spectrum TV app on Roku. I keep getting a message that it’s only available in the US, but I live in the US!!! Do you know what is happening here and how can I fix this problem? — Tom, Chincoteague, Virginia.

Tom, you are not alone. Hundreds of Spectrum TV subscribers (owned by Charter Communications) stormed the social media sites last night to report that they couldn’t log into the app on their Roku devices. When they tried to connect, this message appeared on the screen:

Update: Roku and the charter settle a dispute

“Spectrum TV is only available in the United States and its territories, reference code RLC-1002.”

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Technical snafu seemed to be unrelated to Roku transportation conflict with Charter keeping the Spectrum TV app out of the Roku Channel Store since last December. During the fight, Spectrum TV owners who previously downloaded the app to Roku can continue to use it. (The app allows Charter’s Spectrum subscribers to watch live TV and on-demand programming.)

Well, until last night.

“This seems to have started after some Roku update as the home screen now looks different to ‘Happy Summer’. 4 Rokus at home are all showing the same reference code RLC-1002. Help! ” wrote a disgruntled user last night on the Roku support message board.

To make matters worse, some Spectrum TV subscribers tried to fix the problem by uninstalling the app and redownloading it. The problem with this is that if you uninstall the app, you can’t download it again because it’s not available in the Roku Channel Store due to the dispute. (This is not the first time Spectrum users have reported problems since the start of the fight.)

“I was having trouble with the Spectrum app on my Roku. I looked up the code it gave me and was told to delete and reinstall the app to fix the problem. Only problem: you can no longer download the Spectrum app on Roku, which I didn’t realize until I deleted it.” wrote a Spectrum follower on Twitter.

The Roku and Spectrum Twitter support teams acknowledged the issue, both suggesting a system restart or update. (It won’t remove the app.) And many Spectrum subscribers this morning reported that the recommendation solved the problem.

However, others say they still can’t connect.

If you’re still having trouble using your Spectrum TV app on Roku, try resetting the device by unplugging it and plugging it back in after 30 seconds. You can also try a Roku system update by clicking “system update” in your settings. (However, definitely don’t uninstall the app.) This should fix all the issues. If not, contact Roku and Spectrum support.

Tom, hope this helps. Happy viewing and stay safe!

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—Philippe Swann

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