Apple TV app, hardware users complain about audio issues


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A number of Apple TV app and set-top box users are reporting a curious issue where some content, including purchased and rented shows, plays without audio.

According to many reports on Twitter, the Apple TV issue surfaced in July and is apparently impacting newly purchased or rented content, as well as content streamed from third-party services.

The sound issue appears to be sporadic, affecting some users and content while leaving others unscathed.

At first glance, it looked like the sound issues could be traced to the Apple TV app, users saying movies purchased or rented through the service would play without audio. As noted 9to5Mac, some users were accessing the Apple TV app through Equipment like Roku devices.

However, owners of Apple TV set-top boxes have encountered similar issues in third-party apps.

“[S]sound doesn’t work for any of the Apple TV shows for me either, but Netflix and Prime video don’t play sound either. Makes Apple TV useless, only YouTube works for me now,” Twitter user Ben Meighan-Carey said.

Interestingly, movie previews are apparently unaffected by the problem.

Meighan-Carey, who owns a first-generation Apple TV 4K, did a bit of troubleshooting and find this audio can be heard through a pair of connected AirPods. Also, he discovered what might be a workaround by changing the audio output to stereo in Settings > Video and audio > Audio format > Change format.

It’s been speculated that the problem lies with Apple’s native device’s video player, as apps that don’t use the protocol, like YouTube, play audio without issue. The assumption, however, does not account for audio issues found on third-party hardware.

Apple has not commented on the issue, although its support team has responded to disgruntled users on Twitter.


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